Changelog
Follow up on the latest improvements and updates.
RSS
improved
Subscription
Shipment tracking
Tracking quota, redesigned: more accurate, no shipments get block
We've reworked how the app counts quota and assigns shipments to billing cycles - so you get more accurate tracking.
- Orders that are placed and fulfilled across different billing cycle boundaries now track when they are fulfilled and counted into the cycle when tracking is successfully recorded.
- Each shipment with a tracking number counts as 1 quota unit, so a 2-parcel order shows as 2 in your usage, matching the work we actually do for you.
- Upgrading now re-tracks every Over-quota shipment from your current cycle automatically, no leftovers.
Open the Subscription page to see your current cycle usage.
new
Shipment tracking
Take control of your historical order sync
You can now choose exactly how much order history to import - so your monthly quota goes to the shipments you actually care about tracking, not orders that were delivered weeks ago.
- During onboarding, you will be asked to pick Last 7 days, Last 30 days, or skip past orders entirely
- Need to import more later? The new Sync historical ordersmodal on yourShipmentspage shows the order count and quota usage before you confirm. Orders already synced are automatically excluded, no double-counting
> Head to your Shipments page to try Sync historical orders.
Your
Analytics
dashboard now shows average delivery time broken down by destination location, so you can spot which regions are underperforming and take action - switch carriers, adjust EDD, or rethink your fulfillment strategy for specific markets.- New Average Delivery Time by Destination Locationchart inAnalytics→ Fulfillment performance
- See delivery time and shipment count per country, ranked from slowest to fastest
- Click a country to drill down into city-level performance
Head to
Analytics → Fulfillment performance
to see where you stand. Available on Scale plan and above.
If your store sells digital downloads, gift cards, or shipping protection alongside physical products, your Shipment Dashboard just got cleaner.
- Orders with non-physical products (digital, services, shipping protection) are now automatically excluded from tracking — no more phantom shipments with no tracking number.
- Mixed orders (physical + digital items together) continue to sync and track as normal.
No setup needed — this works automatically for all stores.
Shipments Overview in Analytics is now available on all plans.
- Track daily shipment volume and spot trends at a glance
- See which shipments are untracked, delayed, or flagged as exceptions
- Understand carrier and destination activity across your orders
Head to
Analytics → Shipments Overview
to check it out.No more guessing when your order quota refreshes. Your quota now resets in sync with your Shopify billing date, so the timing is predictable and aligned with what you're paying for.
- Free plan?Your quota resets every 30 days from your install date.
- Paid plan?It resets on your billing date each cycle.
- Upgrading from Free?Your last 30 days of orders are automatically synced so you're tracking right away.
Check your current quota anytime under
Subscription Plans
in the app.Every tracking email you send has a link. Until now, that link probably pointed to a carrier website - taking customers off your store the moment they were most engaged.
You can now replace those links automatically.
With the new Replace Tracking Link setting (Settings → Tracking link set-up), Synctrack replaces Shopify's default tracking links with your own branded tracking page - across order status pages, shipping emails, and anywhere else the link appears.
What's new:
- Toggle it on, and all future shipments get your branded link automatically
- Run a one-time backfill to replace links on the last 30 days of shipments too
What’s new?
By default, customers can search for fulfilled shipments with tracking information.
Now, you can optionally allow customers to search for additional order types:
- Fulfilled shipments without tracking information
- Unfulfilled shipments
If an option is disabled, searching for those orders will return Order not found.
You can manage these options in Tracking Page > Lookup options.
We’ve rolled out a few improvements to make shipment notifications clearer, more flexible, and easier to manage:
1. New recipient email for merchant alerts
You can now set a Recipient email to receive shipment updates and alerts. By default, this is your store email.
2. Smarter shipment statuses
- We removed notifications for Pending. If a shipment has no tracking updates, it will now show No info instead.
- We also added notifications for Available for pickup, available for both customers and merchants.
3. Improved email editor UX
The email editor is now optimized to make it easier to switch between shipment stages, so you can review and edit multiple notification templates more efficiently.
If your shipments use
YunExpress
for the first mile, the app can now help you follow the full journey. We’ll automatically pull in last-mile carrier details, including the carrier name and tracking number, so you and your customers stay informed from start to finish.
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