Changelog
Follow up on the latest improvements and updates.
RSS
Turn delivered orders into reviews without lifting a finger. Our new Shopify Flow template waits one day after a shipment is marked delivered, then sends a Judge.me review request automatically — so you ask at the moment customers actually have the product.
- One-click install, no flow building required
- Fires only on confirmed deliveries
- Adjust the timing or conditions anytime
Your customers check their tracking page 3–5 times per order. Now you decide exactly what they see there.
- Hand-pick specific products, pull from a collection, or let Shopify suggest items related to what the customer just bought
- Choose the order — lead with best sellers, newest arrivals, or your collection's own ordering
- Selling internationally? Prices now show in each customer's local currency, and products they can't buy are hidden automatically
Head to Tracking page → Customize → Order status page → Product recommendation to set it up.
improved
A better "Send test email"
Testing your notification templates just got clearer. No more guessing where the test landed or seeing raw placeholder tags.
- Send a test to any email you choose.
- Test emails now come from your verified sender.
- Test emails show sample data (name, tracking number, delivery date) so you can know how they would look like to customers.
Head to Notifications & Alerts → edit a template → Send test email to try it.
Ask Shopify's AI assistant about your shipments — and get answers without opening the app.
Open Sidekick and try:
- "How's my order tracking so far?"
- "Any delayed shipments?"
- "Give me tracking details of order #1823"
Available on every plan. No setup — if Sidekick is enabled in your Shopify Admin, it just works.
Translate your tracking page into 137 languages so visitors from anywhere can read shipment events in their own language.
Head to
Tracking Page → Languages
to try it.
Your CS team can now ask Claude about any shipment — right from chat. No more switching tabs to answer "where's my order?"
- Look up shipments by tracking number or order name
- Refresh tracking and summarize delays in seconds
- Draft customer replies from real tracking data
- Free on every plan - instant connect with Claude
Head to
Settings → AI Assistants
to connect.
improved
Subscription
Shipment tracking
Tracking quota, redesigned: more accurate, no shipments get block
We've reworked how the app counts quota and assigns shipments to billing cycles - so you get more accurate tracking.
- Orders that are placed and fulfilled across different billing cycle boundaries now track when they are fulfilled and counted into the cycle when tracking is successfully recorded.
- Each shipment with a tracking number counts as 1 quota unit, so a 2-parcel order shows as 2 in your usage, matching the work we actually do for you.
- Upgrading now re-tracks every Over-quota shipment from your current cycle automatically, no leftovers.
Open the Subscription page to see your current cycle usage.
new
Shipment tracking
Take control of your historical order sync
You can now choose exactly how much order history to import - so your monthly quota goes to the shipments you actually care about tracking, not orders that were delivered weeks ago.
- During onboarding, you will be asked to pick Last 7 days, Last 30 days, or skip past orders entirely
- Need to import more later? The new Sync historical ordersmodal on yourShipmentspage shows the order count and quota usage before you confirm. Orders already synced are automatically excluded, no double-counting
> Head to your Shipments page to try Sync historical orders.
Your
Analytics
dashboard now shows average delivery time broken down by destination location, so you can spot which regions are underperforming and take action - switch carriers, adjust EDD, or rethink your fulfillment strategy for specific markets.- New Average Delivery Time by Destination Locationchart inAnalytics→ Fulfillment performance
- See delivery time and shipment count per country, ranked from slowest to fastest
- Click a country to drill down into city-level performance
Head to
Analytics → Fulfillment performance
to see where you stand. Available on Scale plan and above.
If your store sells digital downloads, gift cards, or shipping protection alongside physical products, your Shipment Dashboard just got cleaner.
- Orders with non-physical products (digital, services, shipping protection) are now automatically excluded from tracking — no more phantom shipments with no tracking number.
- Mixed orders (physical + digital items together) continue to sync and track as normal.
No setup needed — this works automatically for all stores.
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