By default, customers can search for fulfilled shipments with tracking information.

Now, you can optionally allow customers to search for additional order types:

If an option is disabled, searching for those orders will return Order not found.

You can manage these options in Tracking Page > Lookup options.

We’ve rolled out a few improvements to make shipment notifications clearer, more flexible, and easier to manage:

You can now set a Recipient email to receive shipment updates and alerts. By default, this is your store email.

The email editor is now optimized to make it easier to switch between shipment stages, so you can review and edit multiple notification templates more efficiently.

If your shipments use for the first mile, the app can now help you follow the full journey. We’ll automatically pull in last-mile carrier details, including the carrier name and tracking number, so you and your customers stay informed from start to finish.

Your new smart analytics companion! Get quick summaries of shipment and fulfillment performance, spot trends and bottlenecks, and receive actionable recommendations to optimize your workflow.

Set up an automation flow that triggers whenever a shipment status changes. It works with multiple conditions and integrates with apps available on Shopify Flow. For example, you can send an email through Klaviyo when an order is out for delivery, request a product review through Judge.me when an order is delivered, send events to your CRM, and many other actions.

Track not just where your shipments are, but how long each step takes from order to delivery. Find slow stages, improve handoffs, and optimize your fulfillment speed.

AI-powered insights are coming soon to guide your next actions!

Available on Launch plan and higher.